Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it.

  • It must be unworn or unused, with all original tags attached.

  • It must be in its original packaging.

  • You will need to provide the receipt or proof of purchase.

How to Start a Return

  1. To initiate a return, contact us directly at avenuecart7@gmail.com.

  2. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

⚠️ Important: Items sent back to us without first explicitly requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us anytime at avenuecart7@gmail.com.

Damages and Issues

Please inspect your order immediately upon reception. Contact us right away if the item is:

  • Defective or damaged

  • Incorrect (if you received the wrong item)

This allows us to evaluate the issue promptly and make it right for you.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned under any circumstances:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products and cosmetics).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

If you have questions or concerns about a specific item you purchased, please get in touch with us before attempting a return.

Exchanges

The fastest way to ensure you get the item you want is to return the item you currently have. Once the return is accepted and processed, you can make a separate, new purchase for the replacement item.

Refunds

We will notify you once we have received and inspected your returned item to confirm whether the refund has been approved.

  • If approved: You will be automatically refunded on your original payment method within 7 business days.

  • Processing time: Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 7 business days have passed since your return was approved and you still have not received your refund, please reach out to us at avenuecart7@gmail.com